Frequently Asked Questions


Is my personal information safe and secure?

Yes, your data is always safe and stored securely in our systems because your security is important to us. Our team at Ziji takes data security very seriously and we will ensure that our systems are well designed to add layers of protection by utilizing cutting edge encryption technologies.

We use 128-bit or higher encryption standards to secure your data during transmission using Secure Socket Layer (SSL) technology. Furthermore, we also use this same technology to encrypt your data before we place it into our storage systems for additional peace of mind.


Why do I need to provide Ziji my payment information for a 7-day Free Trial?

This is to ensure that your hassle-free access to all our legal documents anywhere and anytime is continued automatically. Your card will not be charged immediately and you can cancel anytime within your 7-day free trial period.


Can I cancel my subscription?

Yes, you can cancel your subscription anytime. We offer a 7-day free trial to our customers to try our products for FREE prior to committing to a subscription plan of your choice.


Can I edit or revise my document after the initial download?

Absolutely! You will have access to your document via one-time purchase or a subscription plan through your account dashboard with the ability to do unlimited revisions.


Do I have access to all legal documents when I sign up for a subscription plan?

Yes, you will gain access to all legal documents with unlimited revisions and downloads. Our legal team at Ziji continues to add more templates frequently to better serve our customers and you will gain access to all new legal documents at no additional charge.


Are your documents legally valid?

Yes, all of our legal documents are legally valid, enforceable and authored by licensed lawyers.


Do I get any legal support with the document?

We do not provide any legal advice and we are not a law firm. We provide do-it-yourself fillable legal forms that are legally valid and enforceable for use. You may wish to consult a local attorney if you have legal questions or require additional legal support.


How to cancel my subscription?

Step 1: Login with your registered account.

Step 2: After you have successfully logged in, click on information icon in the snippet below.

Step 3: Click and confirm Cancel Subscription as shown below.